ASSESSMENTS/INVENTORIES
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Off-the-Chart Customer Service Results Inventories (Self & Service Management)
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$99.99
Assess 80 critical service skills, competencies and behaviors: 40 in Service Cycle Management, 40 in Self-Management. A total of 80 questions assess areas of service strength and areas needing development, organizes a strategic approach to improvement, helps eliminate bad habits, motivates behavior toward goals, creates accountability, eliminates slumps, saves management time, diagnoses skill deficiencies, and helps develop peak performance.
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Click here for a complete list of customer service skills in the Off-the-Chart Customer Service Inventory.
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